The fastest route to the UserPro team is through the CodeCanyon author profile. Every message is replied to by the same people who build the plugin, not a reseller.
Support, bugs and pre-sale questions
Open a message on the CodeCanyon author profile. Include your purchase code (from the CodeCanyon downloads page) and a link to a screenshot or short screen recording so we can reproduce the issue.
Partnerships and press
Use the same contact form on the CodeCanyon author profile and put Partnership or Press in the subject line so it reaches the right person.
General enquiries
Anything that does not fit the categories above: same form, CodeCanyon author profile, subject General enquiry. We reply within two business days.